We do not intend to drop the issue and are simply asking them to rectify the situation.Īs a result of this, we are now faced with the dilemma of having to either (1) pay a substantial sum of money to fix issues with our chimneys that should have been found in Mad Hatter's initial inspection, or (2) not use our fireplaces at all.

We have been more than patient, and at this point, all we can assume is that they recognize that they failed to provide an adequate initial inspection and are now avoiding us in hopes that we will drop the issue. However, it has now been approximately five months, and Mad Hatter has gone completely silent. At first, we were told that the owner was busy but would get back to us. Since receiving the report on November 4, 2020, we have called and e-mailed Mad Hatter multiple times. The inspector, who did not know that Mad Hatter had inspected the house prior to closing, even told us that if they had inspected the house in advance of our home purchase then they would have noted this issue (which they clearly did not). Had we known about this repair prior to closing on our house, we would have certainly asked the seller to address this issue, which will evidently cost a meaningful amount of money to fix. He noted several items not on the March report, included an estimate of $13,550 in order to repair both fireplaces, and concluded that we should not use our fireplaces until after the repairs were made. We were present for this visit, and we found the inspector to be professional and thorough. We had not used our fireplaces since closing on the purchase of our house on April 30, 2020. We asked Mad Hatter to come back on November 4, 2020, for routine cleaning of our chimneys. The report came back with all conditions meeting industry standards. Due to COVID, we were not present for this inspection. Seniors, 60 years and above enjoy a special discounted rate with The Mad Hatter Chimney Sweep.Mad Hatter initially came to our home on March 24, 2020, to inspect our two chimneys prior to closing on our house in order to ensure that they were usable and up to code before we waived contingencies with the seller. We offer group rates for 3 or more homeowners that live near each other and schedule their appointment in conjunction with one another.Īt least 2 appointments must be scheduled and worked on the same day. Do you live in a community with a homeowners association or have friends that live near by? Whether, it’s to a relative or one special in your life, I can assure you it will be a welcome surprise. We at The Mad Hatter Chimney Sweep Gladly to Offer:ĭo you have someone special in your life that would benefit from a chimney or dryer vent cleaning?Ĭonsider giving your loved one a pre-paid Gift Certificate from The Mad Hatter Chimney Sweep. We believe providing extraordinary service, strong work ethics, fair rates and a keen eye to safety in everything we do provides a great opportunity to earn your trust and keep your business for many years to come. Our sweeps are Chimney Safety Institute of America (CSIA) certified and we are members of the National Chimney Sweep Guild (NCSG). Our focus is to provide you with what you expect from a business, committed to exceed your expectations from our initial greeting to the end of each job. Committed To Deliver Extraordinary Customer Service We are available Monday-Saturday with flexible appointment times. We would be honored to provide you with our services which creates a safe clean environment for your home or business. The Mad Hatter Chimney Sweep provides cleaning services for your Fireplace, Chimney and Dryer Vent.

we have been involved in this service industry since 1979 and love the opportunity we have been given to serve and offer our community a valuable service promoting Peace of Mind and a Safe Home Environment. My name is Jason Smith, chimney sweep, business owner and member of the National Chimney Sweep Guild (NCSG). Our goal is to deliver the highest level of customer care and attention ?while providing the best in chimney and dryer vent cleaning, one customer at a time. The Mad Hatter Chimney Sweep is a full time Licensed and Bonded home based business committed to providing each customer with an exceptional service experience.

Mad hatter chimney